When do you ship?
Orders take 2-5 days to prepare and are shipped Monday – Friday.
Who do you ship with?
We partner with carriers like USPS, FedEx, DPD, and DHL to give you and your customers the best possible shipping experience.
Where do you ship to?
We ship domestically as well as internationally. If you have a question about shipments please email firstname.lastname@example.org.
Rates to ship?
We do not charge a flat rate for shipping. Instead, we charge you what the shipping company charges us. The charge is based on weight and location.
How to track an order that’s been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from either UPS, USPS, FedEx, DPD, or DHL with your tracking number once the order ships. For all other shipping methods, once the order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging into your account on the website.
We can’t ship to some countries because of legal restrictions or shipping carrier limitations.
There’s no concrete list of restricted countries, but for now, we can’t ship to Ecuador, Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically depending on world events.
What’s the estimated delivery time?
Our average order fulfillment takes 2–5 business days.
But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:
- Products being out of stock
- Supply chain delays
- Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
- Nonetheless, we work hard to meet our delivery estimates with each order.